A mum-of-two had to use a pair of pliers to remove her disastrous hair extensions after a pricey makeover went terribly wrong.
Leah Shanks, 22, from Cambridge, says she paid a hairdresser £400 to give her long dark brown extensions to subtly blend with her natural thin hair.
But after a “painful” hour Leah says she ended up with botched extensions that were a completely different colour and were attached too close to her scalp.
Ms Shanks said the hairdresser came to her house to work on her do, which took around an hour. She found the experience “painful” but assumed this was normal, as she had not had extensions before.
She said: “I was so excited to get hair extensions as I’ve wanted them for years so I saved up for two months to have them done.
“I just wanted fuller, thicker hair because I don’t really like my natural hair.
“The hairdresser came to mine to do them and it only took her about an hour and it was quite painful but I’ve never had them done before so I thought it was quite normal.”
“Once she’d finished, she told me to look in the mirror so I did but all I could see was the front of my hair and not the back so I paid but I went to see my mum, godmother and sister, they were all in shock.”
Leah says her sister took a photo of her new locks but she was left in tears.
She added: “I was absolutely heartbroken that I’d spent all that money on them.”
Leah then resorted to drastic measures to remove the extensions.
“That same day I got a pair of pliers and pulled them out.
“If I left them in any longer, I think they would have caused serious damage to my hair.”
An upset Leah then called the hairdresser in a desperate attempt to get her to fix the mess.
But she claims the hairdresser, who she has chosen not to name, tried to blame it on Leah’s natural colour, and simply added even more hair dye.
“She also wanted me to pay another £80 to get more packs of hair”, she added.
Leah ended up getting £109 of the £400 refunded, but remains upset about the experience, and warned others to be careful who they trust with their hair.
She said: “Still to this day I’m absolutely gutted and wish I’d done more research.
“There’s nothing else I can do now apart from make sure other women do their research so nothing like this ever has to happen to them.”